Frequently Asked
Questions

Setting up your banking details allows ISSINE eTires to securely send payments from customer orders directly to your bank account.

Visit:

https://admin.issineetires.com

Log in using your registered email address and password.

Follow these simple steps:

Step 1: Log in to your Vendor Dashboard

Step 2: Select Account from the left menu

Step 3: Click the Payment tab

Step 4: Complete the Stripe onboarding process

Step 5: Submit your information for verification

Stripe is our secure payment processing partner that manages customer payments and vendor payouts.

You may be asked to provide:

• Business information

• Bank account details

• Tax information

• Identity verification documents (if required)

Yes. All banking information is securely handled by Stripe using industry-leading security standards.

Once your Stripe account has been successfully verified and activated, you will be eligible to receive payouts from completed customer orders.

Yes. However, payouts cannot be sent until your Stripe onboarding has been completed and approved.

If you need assistance with your account setup, payment onboarding, or any other questions, please contact our support team through one of the following channels:

💬 ISSINE eTires Live Chat Agent from the marketplace https://web.issineetires.com

📧 support@issineetires.com

🌐 https://issineetires.com/faq

Our team is available to help you complete your setup and start receiving payments as quickly as possible.

Yes. Vendors located in supported countries can receive customer payments through Stripe, subject to Stripe's country availability and verification requirements.

Please visit: https://stripe.com/global

to view the current list of supported countries and payment capabilities.

Payout currency depends on your country, bank account, and Stripe's supported payout currencies. Stripe will display available options during onboarding.

In most supported countries, yes. Stripe allows vendors to connect eligible local bank accounts for receiving payouts.

Most accounts are verified within minutes. However, some applications may require additional review and can take several business days.

Stripe may apply processing fees, currency conversion fees, or cross-border transaction fees depending on the countries involved. These fees are determined by Stripe.

If Stripe is not currently available in your country, ISSINE eTires may offer alternative payment solutions as they become available. Please contact our support team for guidance.

Yes. You can update your payout information through your Stripe account or vendor dashboard, subject to verification requirements.

Click "Forgot Password" on the login page and follow the instructions to create or reset your password.

ISSINE eTires is a digital marketplace that connects tire shops, auto service providers, wholesalers, fleets, and drivers. It enables users to find, compare, book, and purchase tires, parts, and services in one place.

ISSINE eTires simplifies how the tire and auto industry operates by connecting existing players into one structured ecosystem. It reduces friction between supply and demand and improves access, visibility, and execution across the market.

ISSINE eTires and ISSINE eTires Biz are available on both Google Play and Apple Store for customers and merchants.

ISSINE eTires is built for tire shops, parts suppliers, service providers, fleets, and drivers. It supports the people already doing the work by helping them operate more efficiently together.

Yes. Early users can access promotional offers and discounts from participating vendors where available.

Drivers can explore and order directly on the platform
https://web.issineetires.com

Shops and vendors can enroll and start receiving demand through onboarding

Partners can apply to join the ecosystem and explore collaboration opportunities

Yes. The platform is live and expanding progressively as more vendors, services, and regions are onboarded.

You can search, compare, and purchase tires, parts, and services. You can also book installations and manage your orders in one place.

You can access:

Tires including new, certified used, all season, and performance
Wheels and rims
Auto parts such as batteries, brakes, and accessories
Services such as installation, diagnostics, repairs, and roadside support

You can track your order through your dashboard. In supported markets, you will also receive real-time updates and notifications.

Customers, vendors, and delivery partners can all use DIEL Delivery depending on their role in the ecosystem.

ISSINE eTires is a digital growth platform that helps shops increase visibility, receive qualified customers, and manage orders and services in one place.

ISSINE eTires is a digital growth platform that helps shops increase visibility, receive qualified customers, and manage orders and services in one place.

It brings ready-to-buy customers, improves operational efficiency, and allows you to increase sales without increasing marketing costs.

You can enroll through the onboarding platform and complete your setup to start receiving demand.

To get started click, here: https://admin.issineetires.

We review onboarding to ensure quality, reliability, and trust across the marketplace. This protects both customers and participating businesses.

ISSINE eTires provides a structured distribution channel that connects suppliers with active and verified retailers, improving product flow and market access.

It reduces friction between supply and demand, increases visibility, and enables scalable partnerships across regions.

DIEL Delivery is the logistics layer that supports fast and reliable delivery of tires, parts, and other approved goods within the ISSINE ecosystem.

Yes! Creating a user account and browsing the marketplace is completely free. Shops and vendors can also register for free with our Basic plan.

Plans are structured based on growth:

Free for visibility
Basic for operational control
Growth for revenue optimization
Enterprise for scale and multi-location operations

Customer plans provide savings, priority access, flexible delivery, extended warranties, and enhanced support depending on usage level.

ISSINE eTires is an ecosystem platform that allows partners to integrate services, access market participants, and co-create value-driven solutions.

Partners can include ecosystem growth partners, regional partners, enablement partners, and strategic partners depending on their role and contribution.

You can contact support directly for assistance with orders, accounts, or technical issues.